Today’s citizens want to communicate with their local authority via various media, selecting what is most convenient for them depending upon their need. Authorities need to ensure that they can handle public enquiries cost efficiently - web enquiries are a fraction of the cost of a call or a face-to-face meeting. From online self service, through enabling secure payments, to improving the number of citizen enquiries closed and completed within a single interaction, One Contact from 2e2 is designed to ensure that cost savings are made whilst delivering excellent citizen service.