2e2 provide core communications platform at London Borough of Brent

2e2 has been selected by the London Borough of Brent (LBB) to deliver unified communications throughout the organisation. In a five year design, installation and support contract valued at £1.5million, 2e2 will implement Cisco’s Call Manager Enterprise Telephony Solution and Microsoft Office Communications Server, and provide the applications and infrastructure integration services to seamlessly integrate these environments together for users. This will become the council’s main communications platform, integrating telephone, email, presence and instant messaging.

The solution forms the technical underpinning of a wider plan by LBB to transform the way the council delivers service to its citizens. The new solution will be used across the entire council estate and will support the drive for flexible and home working.

Using the new technology, staff will be able to check on the availability of their colleagues using presence and take advantage of the myriad of new communication tools available to them, such as email, instant messaging and collaborative working. The council will be moving offices to a new iconic Civic Centre in 2013, so hot-desking and flexible working will be a necessity.

Cisco’s IP telephony will fully enable such an environment, with staff being able to work from any office or remote location. Tony Ellis, Head of IT at London Borough of Brent, commented: “With the council embarking on a radical transformation programme, it was imperative that staff had a modern, cost effective and flexible IT platform. The deployment of unified communications within the organisation has revolutionised the way in which we communicate with one another, both internally and externally with partners. What was an ad-hoc and totally inefficient process has now become something that is fast, efficient and easy to use.

“The council has forged a number of key partnerships with best of breed IT partners and we welcome the arrival of 2e2 to that partnership,” Ellis continued. “The relationship with 2e2 has already proved to be a strong and productive one. Jointly we will continue to support the council as it faces the growing challenges ahead.”

“There is tremendous pressure on public sector organisations to reduce their spend,” said Nathan Marke, Group CTO, 2e2. “LBB has shown real initiative by investing in a new collaboration architecture at a time when it would be more palatable to simply reduce cost. The team firmly believes that this solution will help Brent connect its staff with each other and with their information in support of its drive towards flexible working, and in doing so reduce cost, speed decision times, accelerate innovation and ultimately deliver a better service to the public. The project so far is running smoothly, with the benefits already being felt, and we are pleased that 2e2 will be a part of the Transformational Agenda within LBB over the next five years.”