Transforming Local Government
2e2 have implemented its unique skills around Microsoft Dynamics CRM to ensure improved on-line experience for local government citizen's, improving the service levels provided by the councils and reducing cost.
2e2's Local and Regional Government Dynamics CRM Toolkit ensures that a faster delivery timescale is met and therefore a quicker time to return on investment is achieved. It helps customers collaborate by providing a common approach to delivering council services. It also has core elements that drive channel shifting—for example, encouraging customers to switch from telephone to email, and increased self-service.
Newham Council is achieving transformation of customer services with an integrated solution for citizen service delivery and digital engagement using Microsoft Dynamics CRM 2011. Its online portal for every resident of the borough to use will encourage more people to conduct transactions through email or the web rather than queuing at council offices.