Really Simple Support

At 2e2 our sole aim is to play a key role in helping customers to re-balance their IT budgets, allowing them to become more innovative and to, typically, reduce their Total Cost of Ownership by 30%.

We simply use a combination of relevant ITIL processes, SAP Solution Manager and fantastic people. You can select one of 4 tiers of support, or mix and match to suit your needs: explore more about each level of support below.

Platinum
With the Platinum support package, 2e2 provides a fully hosted and managed SAP support service; working in total partnership with you. The Platinum package also includes technical upgrades to your SAP system.

Gold
Choosing 2e2’s Gold support package provides you with a fully managed SAP support service. You will be appointed a named Service Delivery Manager who will liaise with internal resources and co-ordinate your entire support function.

Silver
2e2’s Silver support package provides a ‘step up’ from our Basic support service, by offering change and problem management in addition to standard support services.

Bronze
The Bronze support package is designed to support you exactly as and when needed. 2e2 will provide 24/7 system monitoring and incident management.

 


Business Value Tool

Can you improve customer services and save money? Find out today with 2e2s Business Value Tool

CLICK HERE


Bridgend County Borough Council

Insight, awarded a five year contract to deliver cost effective software as a service (SaaS) finance system by Bridgend County Borough Council.

Read More


Legal Ombudsman Contract

2e2 has won multi-million pound contract over 3 years to provide critical business applications, onpremise services, service management, data centre hosting, security.

Read More