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Flexible Working - 2e2 Research
Are UK workers stifled by the 9-5?
People Centric Computing
Making IT Work!
Real Estate Consolidation
Less space, more room!
Flexible Working - Opinion Piece
Does flexible working mean more time with your loved ones?
Delivering quality customer service is the primary goal of many organisations especially those in the Telecommunications and Utilities sector, where tech-savvy consumers are spoilt for choice and switching to a competitor’s product has never been easier. Flexible Working projects are helping organisations revolutionise the way they approach contact centres, enabling them to deliver quality, highly available service to customers.
- Equipping contact centre employees with the tools they need to work remotely has enabled many organisations to vastly reduce their real estate portfolios whilst improving uptime and providing employment options for workers who are unable to operate within standard office hours.
- Adapting IT estates away from desk-based, user-specific devices and towards more flexible Bring Your Own Device or Virtual Desktop Infrastructure arrangements can enable highly mobile specialists to be more reachable, and importantly, productive, in frenetic, high-pressured work environments.
- But has the increased emphasis on collaboration and availability come at a cost to our work/life balance? In trying to work more flexibly, are we now expected to be Always On Standby?
View 2e2's CEO Terry Burt discussing Flexible Working and read our recent research on Flexible Working commissioned by 2e2 as featured in the Metro and various other publications.