Aspect builds customer relationships through a combination of contact management, workforce optimisation and Microsoft unified communications and collaboration platform solutions, enabling organisations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the enterprise and its partner ecosystem.
Aspect is recognised by global industry analysts for its successful track record of helping companies achieve strategic objectives, deliver operational efficiency and enhance customer satisfaction. Aspect enables organisations of all sizes to meet their business goals with the combined power of time-tested software and professional services, including more than two-thirds of the Global Fortune 50.
Why 2e2 and Aspect
The partnership between Aspect and 2e2 targets mid-market enterprises and combines Aspect’s and Microsoft’s suites of unified communications and collaboration (UC&C) applications and 2e2’s project management, technology and support services.
2e2 has full access to Aspect® Unified IP® customer contact and workforce optimisation applications. Aspect’s portfolio of UC products was developed to ensure seamless integration with Microsoft applications, including Exchange, Lync, and Dynamics Customer Relationship Management (CRM). 2e2 is a Gold Certified Microsoft partner with specialisations in UC&C, providing complete end-to-end solutions from on-premise to cloud-based services.
The partnership enables Aspect to access brand new markets and meet the growing demand for UC capabilities. The impact of two market leaders coming together to provide a complete front and back office unified communications solution built on a Microsoft lync platform has proven highly valuable.