The 2e2 Approach
CIOs today are under pressure not just to deliver cost savings but also business agility. At the same time, they need to meet users’ service level expectations even as IT estates become more complex and dispersed through trends like cloud computing and Bring Your Own Device (BYOD).
At 2e2, we believe that a successful approach to outsourcing must be grounded in robust, established processes but tailored to meet each customer’s specific needs, both current and future.
The 2e2 approach starts with the Assured Outsourcing Discovery Workshop, designed to align outsource needs with organisational strategy. It then goes through a three stage process of:
- Definition – defining the contract, SLAs, costs and governance.
- Transition – establishing infrastructure, processes and resources.
- Operation – handover to operations, customer acceptance.
Once in operation, 2e2 uses ITIL-aligned processes and tools to ensure consistent, reliable performance.