Back Office Training
Our portfolio encompasses the following areas:
Desktop Applications - We maintain one of the strongest and most comprehensive Desktop Application public schedules in the UK, with public courses running in London. We are known within the IT Training industry for being the ‘partner-of-choice’, with many of the largest training companies in the UK choosing to outsource the delivery of their Desktop Applications to us as the experts in the applications training world; leaving them free to concentrate on other areas of their training delivery. Examples are Capita Learning and Development, KnowledgePool, Global Knowledge, Hemsley Fraser and New Horizons to name a few. Our entire public schedule is also available on a closed course basis; courses are completely flexible. Such programmes become particularly cost-effective for rollouts and projects.
IT Technical - In addition to training End-Users how to use their new IT applications, we haven’t forgotten the ‘behind-the-scenes’ technical staff and we are able to support implementations by delivering engaging technical training in Cisco, Citrix, IBM Lotus, Linux, Microsoft, Novell, Oracle, UNIX and VMWare.
Service Management - IT Service Management (ITSM) is a framework for managing IT systems, philosophically centered on the value and contribution of IT to the organisation. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. 2e2 delivers fully-accredited ITIL®, ISO/IEC 20000 and Service Desk Institute (SDI) training through our public schedule encompassing London, Leeds and Manchester. Consultancy and bespoke engagements can be provided internationally.
Programme and Project Management - Our Programme and Project Management training team boasts exam quality reviewers amongst its number who have a wealth of ‘real-world’ Project Management experience. Along with a nationwide public schedule, we also offer bespoke Project Management engagements, designing and delivering the most appropriate offering for our clients. With all of the areas covered, we can not only deliver training but also help organisations apply and review the principles to their own business process.
Business Applications - All companies have applications which exist to support its entire operation. That application may be a financial package such as ERP, a bespoke application delivered in-house or new technologies such as CRM. Our trainers have seen most, if not all, ‘off-the-peg’ products and are well-versed in developing courses for bespoke applications. We can help with requirements ranging from 1-day to a longer-term basis; for instance, seconding trainers to a client project for a fixed time.
Management Training - 2e2 Training believes that an organisation is only as good as its people. Technical know-how is only one part of the skills required of a successful employee. We offer tailored soft skills training in areas ranging from Leadership to Communication to Sales training – in fact every area of employee development. Our programmes can serve to underpin such initiatives as competency frameworks and organisational values and goals. Such programmes can also support organisational change. The courses themselves are fun and interactive, and taught by trainers with real-world experience – our HR programmes are taught by HR specialists; our Leadership programmes by Leaders. Soft skills learning does not begin and end in the classroom; it is a continual process – and our programmes reinforce that message through setting personal objectives and helping the individual to understand their role in the organisation as a whole.
eLearning - 2e2 are able to offer eLearning as part of a blended approach. Typically we would deploy an eLearning solution as part of a large rollout where a significant number of people need to receive information or training, making instructor-led training cost-prohibitive. Our eLearning is highly interactive, modular and developed to the exact needs of each client. We use the same training delivery methodology in our eLearning as we do in our instructor-led training, ensuring users are engaged at every opportunity and their understanding is continually tested and reinforced. Users are able to access information at a time to suit them and the eLearning and acts as a support and reference tool thereby reducing user reliance on the Helpdesk.